Refund & Returns
We believe in transparency. Here's everything you need to know about our return and refund policies.
No Return Policy
We have a No Return Policy with a few genuine exceptions. Please read the details below carefully before making a purchase.
Return Eligibility
Exceptions OnlyTo be eligible for a return under our exceptions, your item must meet the following criteria:
- Item must be in the same condition that you received it
- Unworn or unused
- With all original tags attached
- In its original packaging
How to Start a Return
To initiate a return, please contact us at:
+880 1911 759832If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Damages & Issues
Contact ImmediatelyPlease inspect your order upon reception and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and make it right.
No Exchanges
ImportantWe take great care in listing and providing all details of our products. Before you make any purchase, if you need any clarifications, please feel free to contact us.
Once a purchase is made, we will not accept any request for exchange.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
If approved, you'll be automatically refunded on your original payment method.
Refunds are processed within 7 business days.
Please note: It may take additional time for your bank or credit card company to process and post the refund.
Still Have Questions?
We're here to help. Reach out to us anytime.